Trip H Customer Loyalty Rewards Program — Terms & Conditions

Quick Summary

Rent. Earn. Save on future rentals.

Eligible Trip H Sales and Rentals customers automatically earn rewards on qualifying rentals according to the current program rules. There is no separate membership fee.

Important:

• Rewards are promotional benefits only.
• Rewards have no cash value.
• Rewards have no guaranteed future value.
• A customer's account must be fully current to redeem rewards. Rewards keep earning even while a balance is due.
• Rewards can not be retained on a past due balance. Account must be current in order to use rewards. 
• While any amount is currently due or past due — even $0.01 — Rewards cannot be redeemed. Rewards still earn and accumulate; only their use is paused until the account is current.
• Trip H may administratively exclude a customer from the program.
• Trip H may change, suspend, withdraw, or terminate the Rewards Program and may cancel unredeemed Rewards at any time to the maximum extent permitted by law.
• Current earning rates, redemption values, qualifying rentals, expiration rules, and program mechanics are controlled by the Current Program Rules and Loyalty configuration.

The full Terms control over the convenience summary.

1. Definitions

Customer Account

The Trip H Sales and Rentals account under which rentals, charges, payments, and Reward activity are recorded.

Eligible Customer

An individual, business, organization, or other customer with an eligible Trip H Customer Account that:

• meets current Program Rules;
• is in Good Standing;
• has not been administratively excluded;
• otherwise meets program eligibility.

Good Standing

The Customer Account has no amount currently due or past due and is not otherwise restricted or administratively excluded.

Qualifying Rental

A rental transaction eligible to earn Rewards under current Program Rules.

Reward / Rewards

A promotional benefit recorded by Trip H that may, while valid and available, be applied toward an eligible future transaction under then-current Program Rules. Rewards are not cash, stored value, deposits, gift cards, customer account credits, or money held for the customer.

Reward Balance

The currently recorded promotional Rewards associated with a Customer Account. It does not represent money owed by Trip H.

Current Program Rules

The then-current operational rules established by Trip H, including earning rates, redemption value, qualifying transactions, exclusions, expiration, redemption limits, participating locations, stacking rules, and other mechanics.

2. Voluntary Promotional Program

The Rewards Program is a voluntary promotional program offered solely at Trip H's discretion. Eligible customers are automatically included unless the Current Program Rules provide otherwise. No separate membership fee is required. Participation creates no ownership, cash, stored-value, property, contractual, or other vested right in any Reward or Reward Balance.

3. Current Program Rules

Actual program mechanics are governed by the current Trip H Sales and Rentals Loyalty configuration and applicable Program Rules. These include the earning rate, calculation method, redemption value, qualifying rental charges, excluded charges, when Rewards become available, expiration, redemption restrictions, participating locations, stacking rules, and special eligibility rules. Current economic values are not fixed by this agreement and may change under Section 15.

4. Account Must Be Fully Current

A customer may continue earning and accumulating Rewards while an amount is due, but must be in Good Standing to REDEEM Rewards.

If a customer owes ANY amount currently due or past due — including $0.01 — Rewards cannot be redeemed until the account is brought current. Earning is not affected: the customer keeps earning and accumulating Rewards while a balance is due. There is no grace threshold, no de minimis exception, and no waiting period for the redemption block. A charge or invoice that exists but is not yet due does not by itself make the customer delinquent.

Qualifying amounts due can include rental, damage, fuel, tax, delivery/pickup, late charges, repair, service, administration, returned payments, chargebacks, collections, or any other amount currently due.

While an amount is currently due:

• Rewards cannot be redeemed or applied toward a rental.
• Rewards cannot be used to pay delinquent debt.
• additional rentals CONTINUE to earn Rewards, which accumulate and become available to use once the account is current;
• pending Rewards continue to mature and become available on the normal schedule — only their redemption is paused.

Once all amounts currently due have been paid to $0.00, accumulated Rewards may again be redeemed automatically, provided the customer is otherwise eligible for the Rewards Program. This does not override an administrative exclusion (see Section 5). A notice or reminder may be sent as a courtesy, but advance notice is not a prerequisite.

5. Administrative Exclusion / Rewards Ineligible

Separately from automatic delinquency suspension, Trip H may designate a customer Rewards Ineligible. Reasons may include abusive, threatening, or harassing conduct; mistreatment of employees, customers, or vendors; fraud or suspected fraud; theft or suspected theft; abusive chargebacks; payment fraud; intentional equipment abuse; repeated rental-policy violations; Rewards manipulation; duplicate-account abuse; false information; repeated account problems; prior bad debt; collection activity; written-off or uncollectible debt; unacceptable operational, financial, safety, or reputational risk; or another legitimate business reason.

A Rewards Ineligible customer cannot earn or redeem Rewards. Paying a balance does not automatically restore this status — only an authorized administrator may restore eligibility. Unused Rewards may be suspended or canceled.

6. Earning Rewards

Rewards are earned only on Qualifying Rentals under current Program Rules. Unless specifically configured otherwise, excluded items include non-rental charges such as taxes, deposits, fuel, damage, repairs, penalties, late fees, administrative fees, delivery/pickup, financing charges, account payments, and other excluded non-rental charges. Canceled, fraudulent, unpaid, reversed, or invalid transactions do not earn Rewards. Rewards become available according to existing program behavior and current configuration.

7. Redeeming Rewards

Rewards may only be redeemed by an eligible customer, while the account is in Good Standing, toward an eligible transaction, and under current Program Rules. Rewards cannot pay an existing delinquent debt, convert to cash, be withdrawn, create a cash refund, or be used for excluded charges unless expressly permitted.

8. Business / Organization Accounts

Rewards earned through a business, company, or organization belong to the Customer Account, not the individual employee who booked the rental. If an employee leaves, the Rewards remain with the company Customer Account. Authorized redemption remains governed by customer-account authorization.

9. Refunds / Adjustments

Rewards must follow the final actual eligible rental value. If a transaction is canceled, refunded, reduced, reversed, charged back, disputed, or otherwise adjusted, the associated Rewards must be recalculated. For a partial refund, Rewards are reversed proportionally according to the final qualifying amount. Trip H may correct system, data, or calculation errors as necessary. Existing transaction records remain authoritative.

10. Transfers / Duplicate Accounts

Rewards are generally nontransferable. They cannot be sold, traded, assigned, pledged, or exchanged for value. Trip H may merge duplicate accounts belonging to the same customer or business. Duplicate accounts created to improperly obtain Rewards are prohibited.

11. Account Closure / Death / Business Termination

Rewards have no inheritance or cash value. Unused Rewards may be canceled when an individual Customer Account is permanently closed, an individual customer dies, or a business dissolves or closes. Any exception is discretionary.

12. Employees / Affiliates / Vendors

Eligibility for employees, affiliates, and vendors may be separately controlled by current Program Rules.

13. Other Discounts / Promotions

Rewards may only be combined with coupons, contractor pricing, promotional offers, special rates, or other discounts where the Current Program Rules or the specific promotion permits it.

14. No Cash Value / No Vested or Guaranteed Value

Rewards have no cash value. Rewards are promotional benefits only. They are not cash, customer deposits, accounts-receivable credits, stored value, gift cards, bank accounts, trust funds, customer property, or promises of future payment.

A display such as "Rewards Available: $250" does not mean Trip H owes the customer $250. It means only that the account currently has a promotional benefit with a currently stated redemption value under the current rules.

Rewards have no guaranteed future value. Earning Rewards does not guarantee continued operation of the program, continued customer eligibility, continued availability, current redemption value, current eligible products, or eventual redemption.

15. Program Changes / Suspension / Termination

To the maximum extent permitted by law, Trip H may at any time change, restrict, suspend, withdraw, discontinue, or terminate the Rewards Program. Trip H may change earning rates, redemption values, eligibility rules, expiration, eligible rentals, excluded charges, limits, locations, features, or any other program rule. Trip H may also cancel, restrict, suspend, reduce, withdraw, or eliminate unredeemed Rewards.

This applies regardless of the number of Rewards, the displayed Reward Balance, customer tenure, prior rental amount, or expectation of future redemption. Unless required by law, Trip H has no obligation to continue the program, preserve a particular Reward value, provide a final redemption period, replace canceled Rewards, convert them, pay cash, or compensate the customer. A final redemption period may be offered at Trip H's discretion but is not guaranteed.

16. Notice of Changes

Changes may be communicated through one or more reasonable methods, including the website, the Loyalty page, the customer portal, email, SMS, printed notice, in-store notice, or another reasonable method. Failure to receive courtesy notice does not preserve an expired or previous rule except where law requires otherwise.

17. Software / System Errors

Displayed Rewards can occasionally be incorrect due to processing delays, incorrect account information, software errors, synchronization errors, duplicate records, cancellations, reversals, or administrative issues. Underlying qualifying rental and payment records control. Trip H may correct an erroneous Reward Balance. A technical error does not create a right to Rewards that were not legitimately earned.

18. Disclaimer / Limitation of Liability

To the maximum extent permitted by law, program availability is not guaranteed, and systems may experience errors or delays. Trip H is not liable for indirect or consequential damages arising solely from the Rewards Program. A Reward calculation error may be remedied by correcting the Reward record. Nothing in these Terms waives rights that legally cannot be waived.

19. Participating Locations

Rewards apply at participating Trip H locations according to current Program Rules.

20. Taxes

Rewards interact with tax according to the system's canonical tax logic and the Current Program Rules. Trip H does not represent any particular tax treatment in this agreement beyond the mechanics the system applies.

21. Privacy

Rewards Program participation is subject to Trip H's current privacy practices and policy. Participation does not permit a customer to access another customer's Reward information.

22. Program Administration

Trip H administers and interprets the Rewards Program and may make reasonable decisions needed to calculate Rewards, determine eligibility, correct errors, investigate abuse, prevent fraud, resolve duplicate accounts, and protect program integrity.

23. Governing Law

Applicable federal law and the laws of the State of Arkansas govern the Rewards Program.

24. Severability

If a provision is invalid or unenforceable, the remainder continues to the extent allowed by law.

25. Current Version / Prior Versions

The current published Terms are displayed publicly. Prior published versions remain retained for administrative, compliance, and history purposes.

26. Contact Information

Questions about the Rewards Program may be directed to Trip H Sales and Rentals using the contact information published on the Trip H website. [Trip H Sales and Rentals to confirm the canonical loyalty-program contact address, phone, and email before publication.]